At Payroll Maxx, we are committed to providing the best quality and customer service in the industry. We want to make certain your company understands every step of the process from the signing of the Agreement to the assignment of Your Payroll Specialist and everything in between. That is why we have outlined our process to keep you well informed about the steps taken to ensure your experience as a customer is exceptional. We thank you for becoming a client of Payroll Maxx and we appreciate your decision to allow us to process your payroll.
Once the agreement, forms and signatures are received, we will begin the setup of your account. A member of our setup team will contact you within 48 hours to welcome you to Payroll Maxx and provide you with their contact information. This team member will be your primary contact while your company is in the setup stages. The setup process includes setting up your company structure, inputting your employee demographics and payroll history. If your set up has additional services like; general ledger, time off accrual, custom report/s, benefit accruals, payroll cards, 401K uploads, or 3rd party payments, your account will remain in the setup department until these items have been satisfied.
Our setup department will run your first payroll. They will make certain your payroll calculates and balances properly. A preview of your first payroll will be e-mailed to you for your review and approval. Once your approval has been received, your first payroll will be processed.
Your payroll reports and checks will be delivered to you via the specific delivery method you selected. Your Sales Representative will contact you within 24 hours to review your payroll reports and answer any questions you may have.
Some of our products and services require training. While this training is in process, your account will remain in the Setup Department until you are confident you are ready to be assigned to your Payroll Specialist.
Once your setup has been completed, your first payroll has been run, your training has occurred and there are no outstanding items to be implemented, you will be assigned your Payroll Specialist. Your Payroll Specialist will personally e-mail you to provide you with their contact information. Your Payroll Specialist will be your primary contact from this point forward, they will able to assist you with all of your payroll needs.
As part of our commitment to service you will be contacted by a member of our Client Relations Department. Their primary purpose is to make certain your expectations have been met. They will be seeking your feedback to ensure that we delivered on everything our salesman promised you. Our Client Relations Department will also follow-up again 30 days later to ensure that you are completely satisfied with the quality and service that Payroll Maxx is providing.