Our commitment to you is simple, direct and backed by the following guarantees:
We deliver all that was promised during your payroll conversion. Simply stated, if you are not 100% satisfied with your payroll conversion to Payroll Maxx, we will refund 100% of your payroll fees and help you convert to the payroll provider of your choice if you choose to leave Payroll Maxx within the first 3 months after your first payroll is processed. We will even give you an additional $100 to cover potential conversion fees to a new payroll provider.
We back our payroll service with a "No Payroll Tax Penalty Guarantee." As long as the information you provide us is on time, accurate and your account is sufficiently funded, your payroll tax deposits and tax filings will be completed on time and accurately or we will pay any payroll tax penalty, fee and interest.
We pride ourselves in delivering the highest quality customer service in the payroll industry. We provide you a dedicated payroll specialist with a direct dial phone number to answer your questions and meet all of your payroll needs. All calls are returned in a timely manner. In fact, most are returned within 60 minutes. We also have an escalation process in place to ensure your needs are met on time and efficiently.
We hold our sales team accountable for the expectations set during the sales process. After your conversion to Payroll Maxx, you will receive a phone call from our operations team to ensure we have met or exceeded all that was promised to you.